Thomas Miller Cookies and Privacy Policy available at: https://www.thomasmiller.com/information/cookies-and-privacy/
General Data Privacy Notice
Legal framework for protecting your personal data
This privacy notice is written to comply with the European Union General Data Protection Regulation (GDPR) and the UK-GDPR. GDPR gives control to citizens and residents over their personal data.
This privacy notice sets out how Thomas Miller Holdings Ltd (“Thomas Miller”, “we” “our” or “us”) handles the personal information that you provide to us or that we otherwise collect about you in connection with your interaction with https://www.thomasmiller.com/ (the “Website”) and other websites owned and operated by Thomas Miller Managed Entities (as defined below) (the “Managed Websites”), and who to contact if you have any related queries.
Data Controller
- Name: Thomas Miller Holdings Ltd.
- Phone: +44 (0)207 283 4646
- Email: contactus@thomasmiller.com
- Address: 90 Fenchurch Street London EC3M 4ST United Kingdom
Data Protection Officer
- Email: DataProtection@thomasmiller.com
- Address: 90 Fenchurch Street London EC3M 4ST United Kingdom
Data Controller's Lines of Business
Thomas Miller Holdings Ltd. is the data controller for all lines of businesses under ownership or management
Click here to see a complete list of businesses (each a “Managed Entity”).
Collection of personal information
Thomas Miller may collect and process personal information you provide to us directly and/or through your use of the Website and/or Managed Websites. We have set out below the main types of personal information we collect and how we use that information.
We may collect and process personal information about you including:
- Information you provide us directly, such as your name, email address and other contact details;
- Records of your communications with us (e.g. if you have contacted us with a query);
- Information about how you access and use our Website collected automatically using cookies and other tracking technologies such as details of the web pages you have visited on the Website and the content that you access; and
- Your username and password information.
We may collect and process personal information from and about the following categories of people:
- Subjects of claims, investigations, proceedings etc.
- Advisers, consultants and other professional experts
- Business associates, other professional bodies, advisers
- Business contacts
- Complainants and enquirers
- Customers and clients
- Employees
- Employers and employees of other organisations
- Members and beneficiaries
- Offenders and suspected offenders
- Relatives, guardians
- Shareholders
- Suppliers and services providers
- Subjects of claims, investigations, proceedings and other claim related profiles
- Trustees
- Witnesses
How we use your personal data Thomas Miller may process personal information as part of its insurance and financial services businesses: underwriting, reinsurance, claims, legal services, loss prevention, wealth management, document processing, finance, marketing, renewals, contract review, risk management and employment.
We may use your personal data for purposes including:
- to provide you with the information and services which you have requested
- to personalise our Website to you and deliver more relevant content; and
- for security purposes (including to detect malicious activity on our Website)
- Establishing and maintaining contracts
- Provision of all contracted services
- Invoicing, remittance, payments, collections
- Non-promotional communications
- Marketing and other promotional communications
- Risk management contract review
- Response to Subject Access Requests
- Performance measurement
- IT support services
- Business Continuity Planning
- Legal and regulatory obligations
- Responding to enquiries, requests and complaints; and
- Employment processing
We will only process your personal data where we have a lawful basis for doing so. This legal basis will be determined by the purpose for which your personal data is processed and will typically be one of the following:
- because it is necessary to fulfil or enter into a contract with you (e.g. where you are a prospective or existing Thomas Miller member);
- because it is necessary to fulfil our legal and regulatory obligations (e.g. where we undertake a task pursuant to a regulatory obligation);
- because you have provided your consent (e.g. to receive marketing or promotional communications); or
- because it is in our legitimate interests to do so (and these are not overridden by the impact on your privacy and other rights). Our legitimate interests include the provision of insurance and financial services, including underwriting, reinsurance, claims, legal services, loss prevention, wealth management, document processing, finance, marketing, renewals, contract review, risk management and employment, and enhancing our profile and reputation.
Automated decision making
Thomas Miller does not use automated decision making.
Sharing your personal data
Thomas Miller sometimes needs to share the personal information it processes with individuals themselves and also with other third party organisations. Below is a description of the types of organisations with which Thomas Miller may need to share some of the personal information it processes.
- Agents and brokers
- Business associates, other professional bodies, advisers
- Central / local government
- Claimants, beneficiaries, assignees and payees
- Claims investigators
- Complainants, enquirers
- Courts and tribunals
- Credit reference, debt collection and tracing agencies
- Current, past and prospective employers
- Customers and clients
- Data processors
- Debt collection and tracing agencies
- Education and examining bodies
- Employment and recruitment agencies
- Family, associates and representatives of the person whose personal data we are processing
- Financial organisations and advisers
- Healthcare professionals, social and welfare organisations
- Law enforcement and prosecuting authorities
- Ombudsman and regulatory authorities
- Other companies in the same group
- Pension schemes
- Police forces
- Private investigators
- Professional advisers
- Share Administrators
- Suppliers and services providers
- Survey and research organisations
- Trade associations, professional bodies, employer associations
We require all third parties to respect the security of your personal data and to treat it in accordance with the law.
Thomas Miller may also share your personal data where necessary with its Managed Entities.
The countries where data will be stored, processed and transferred
Your personal data collected by Thomas Miller may be stored and processed in the United Kingdom or any other country in which Thomas Miller or associated third parties (including Managed Entities) maintain facilities.
Should Thomas Miller need to transfer your personal data outside of the UK or EEA, Thomas Miller will ensure there are measures in place to safeguard the transfer of your personal data to third parties in a manner that complies with applicable data protection law.
How long the data will be retained
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it. We may retain your data for one or more of the following reasons:
- To fulfil reporting, statutory or other regulatory requirements.
- To evidence events/agreements in case of disputes.
The period of retention will depend on your interactions with us. Personal data that is collected and subsequently never used for any business purpose, or personal data we no longer need to keep will be erased or anonymised. Note that if you unsubscribe or opt out of a marketing communication, we may need to keep a record of your email address to ensure that we do not send you further materials.
What happens if the data isn't collected
Your personal data may be required for communication and setting up a contractual agreement to provide products and services. Without this data Thomas Miller will not be able to communicate with you or enter into a contractual agreement with you. This includes both business and employment contracts.
Thomas Miller needs personal data to:
- enable consensual bilateral communications;
- engage in pre-contractual activities;
- honour contractual obligations; and
- enable it to employ people.
Without this data, Thomas Miller will not be able to perform these four primary activities.
The right to withdraw consent
In situations where Thomas Miller requests and receives your consent to perform processing, we are also obliged to stop such processing if you decide to withdraw your consent. Withdrawing consent cannot be back-dated so it has no effect on processing already performed during the period of consent. Further, if you withdraw consent we may not be able to provide certain products and services to you. We will advise you if this is the case at the time you withdraw your consent.
The right to access, change, delete, restrict, object, request a copy
You have rights regarding the personal data we store about you. These are:
- access to a copy of your personal data;
- object to processing that you object to;
- stop receiving direct marketing material;
- object to decisions being taken by automated means;
- have inaccurate personal data rectified, blocked, erased or destroyed;
- lodge a complaint with the Information Commissioner’s Office or local privacy authority;
- claim compensation for damages caused by a breach of the UK GDPR;
- have data transferred to another party.
Should you ever wish to exercise any of these rights, please contact the Data Protection Officer.
The right to complain to the regulator
You have the right to lodge a complaint with the Information Commissioner’s Office if you think that your personal data has been inappropriately used.
Other Websites
This Privacy Notice only covers the Website and Managed Websites. Any other websites which may be linked to by the Website may be subject to their own privacy policy, which may differ from ours and we are not responsible for the content provided on any third party web sites.
Cookies This Cookie Policy explains what cookies are, and how and why they may be stored on and accessed from your device when you view the Website. You should read this Cookie Policy alongside our Privacy Notice and the Website Terms of Use
What are cookies?
Cookies are text files containing a small amount of data, usually a unique string of letters and numbers. They are commonly used throughout the Internet and are stored on, and accessed from, your device when you visit a website (including this Website). This allows the website to recognise your visit and differentiate you from other users of the website.
The term ‘cookies’ also includes technologies that operate in a similar way to traditional web cookies, such as pixels or tags. A pixel or tag is a snippet of code that enables cookies to be stored on your device. They allow the owner of the website to identify a user’s browser as they navigate different websites.
You can find out more information about cookies and similar technologies on the Information Commissioner’s Officer (ICO) website by clicking here.
How does this Website use cookies?
a. Cookies may be used by the Website to allow us to recognise you and your preferred settings e.g. to store your ID and password for future sessions. This saves you from re-entering information on return visits to the Website. You have the option not to use this feature, in which event no cookies will be retained on your computer.
b. If the site has a secure log-in for our registered users, it may use a temporary ’session cookie’ in order to perform the secure login to our Website. This cookie contains no personal information, just a long random number, and is deleted from your web browser when you exit the Website.
For an explanation of cookies see: http://www.allaboutcookies.org/
If you have any questions regarding the use of cookies please contact us by email at contactus@thomasmiller.com
Below is a table of all cookies on this website – their name, type and purpose:
Necessary (7)
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
Name | Provider | Purpose | Maximum Storage Duration | Type |
__cf_bm | vimeo.com | This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website. | 1 day | HTTP Cookie |
_cfuvid | vimeo.com | This cookie is a part of the services provided by Cloudflare - Including load-balancing, deliverance of website content and serving DNS connection for website operators. | Session | HTTP Cookie |
CookieConsent | consent.cookiebot.com | Stores the user's cookie consent state for the current domain | 1 year | HTTP Cookie |
EXT:CustomFonts | www.ukpandi.com | Use to check if your browser have previoulsy cached the custom fonts | Persistent | HTML Local Storage |
fe_typo_user | www.ukpandi.com | Preserves users states across page requests. | Session | HTTP Cookie |
staticfilecache | www.ukpandi.com | Used to increase performance of the site | Session | HTTP Cookie |
vuid | f.vimeocdn.com | Collects data on the user's visits to the website, such as which pages have been read. | 2 years | HTTP Cookie |
Statistics (4)
Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.
Name | Provider | Purpose | Maximum Storage Duration | Type |
_ga | www.google-analytics.com | Registers a unique ID that is used to generate statistical data on how the visitor uses the website. | 2 years | HTTP Cookie |
_gat | www.google-analytics.com | Used by Google Analytics to throttle request rate | 1 day | HTTP Cookie |
_gid | www.google-analytics.com | Registers a unique ID that is used to generate statistical data on how the visitor uses the website. | 1 day | HTTP Cookie |
collect | google-analytics.com | Used to send data to Google Analytics about the visitor's device and behavior. Tracks the visitor across devices and marketing channels. | Session | Pixel Tracker |
We use third party companies as suppliers for some of our functions. Their use of the data is controlled by our contract with them and they are only allowed to use the data strictly for the purpose we have stated e.g. the data is not used in connection with data from other companies and we are not tracking user behaviour outside our own sites.
Refusing or withdrawing your consent to the use of cookies
Your browser may be capable of being programmed to reject cookies, or to warn you before downloading cookies, and information regarding this may be found in your browser’s ‘help’ facility. To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout.
This Privacy and Cookies Notice was last amended on 25 November 2024. If you have any questions regarding the use of cookies or about changes to this Policy please contact us by email at contactus@thomasmiller.com.